The Regional Manager carries operational responsibility at a regional level for all projects and services in the geographical region assigned to them.
The Regional Manager contributes to the development of strategies, policies and systems related to all aspects of Positive Care Operations, and to their implementation, so that all regulatory and professional standards are adhered to at all times within their region. They work with the other Regional Managers within the Senior Management Team of Positive Care Ireland to develop and maintain Positive Care’s services to the highest standards nationally.
Main Duties and Responsibilities
Ensure at all times that all clients in Positive Care’s services are looked after safely, professionally and in a way which ensures that they achieve their maximum potential, in line with Positive Care’s mission and vision. Responsibly to ensure that the specialist care framework is embedded in the practices and approaches of our care teams.
Ensure that all staff employed by Positive Care are treated with respect and that their health, safety and wellbeing is safeguarded during their time at work. That all teams within the region are supported and trained to carry out their role.
- Personally support, supervise and guide the direct reports for whom the postholder has responsibility in a way which keeps them motivated, committed and enthusiastic so that they are equipped to consistently deliver high quality, child centred services.
- On behalf of the organisation, hold the Unit Managers in their region accountable for their performance, and the performance of their teams.
- Provide direct support and assistance to Unit Managers in the production of accurate, well written reports to social workers and other professionals involved with a child’s care, and their families where appropriate.
Ensuring an Appropriate Environment
- Ensure at all times that houses in the region for which the postholder is responsible are clean, welcoming, homely, warm and safe. – in short, that they are fit for purpose.
- Ensure that maintenance logs are kept up to date for each house, signing off on work completed when undertaking audits and visiting houses. Holding the maintenance service accountable for their work by reporting, in writing, to the maintenance manager and Director, Operations if work is unsatisfactory or incomplete.
- Lead a cohesive, focused and effective staff team in the delivery of high quality services which comply at all times with regulations and standards. Manage the team effectively and appropriately and ensure all staff in the region are properly managed and trained, so they are equipped to deliver child care which meets and exceeds the regulatory standards and requirements. Operate a proactive style of management, spotting and solving problems in advance before they become a big problem.
- Fully participate in the regional 24 hour on-call service, so that staff in the region have, at all times, access to direct help and support by telephone.
- When organisational change processes are initiated at Board and Senior Management Team level, lead the change process at regional level to its successful conclusion.
- Take responsibility for the regional budget, ensuring that spending is kept within approved limits at all times.
- Ensure budgets in all regions of the house services are adhered to, and that appropriate and effective financial controls are in place, and are operated according to procedures and in line with good financial management practice and good governance.
- Within budget, and in a timely fashion, in consultation with the Director, Operations and the Director, HR ensure that all services in the region have an appropriate, qualified and balanced staff team with sufficient relief to deliver the service safely.
- Within budget, and at all times, ensure that all houses in the region have appropriate buildings, furniture, transport, food and other resources so that the children can be cared for safely and properly, and staff are safe and treated with respect by the Company.
- Actively engage in Positive Care’s auditing and performance management system, operating it appropriately. Undertake monthly audits in all houses in the postholder’s region, according to our systems and processes, and signing all documentation as necessary. Ensure Unit Managers follow through on recommendations from these audits.
- Ensure that all houses in the region, at all times, receive excellent feedback from HSE monitoring officer visits and inspections.
- Ensure at all times that regulatory and procedural requirements (Child Care, Health & Safety, HR etc) are met by all services in the region.
- Conduct grievance and disciplinary investigations and hearings, as appropriate, according to procedures outlined in the Positive Care’s Policies and Procedures and in line at all times with advice from the Director, HR, HR advisers and insurers.
- Develop and maintain positive and effective relationships with HSE inspectors, Monitoring Officers, Team Leaders, Garda Superintendents and Inspectors, CAMHS teams, School Principals and all other key stakeholders in the delivery of services to our children.
- Generate new business for the Company by the effective use of relationships with key stakeholders and potential customers.
- Support the development of new services as required, helping to set up buildings, to recruit and induct new managers, to achieve Registration and to generate clients for the service.
- Provide written and verbal reports, as required, to the Directors and Board and other managers as required by the Directors. Ensure all statutory and standard reports are made to the TUSLA and other professionals, as required, in the times required and to the standard required.
- Notify Positive Care Directors of any serious risks to Positive Care, our staff, the children in our care, or our business.
- Deputize for the Client Services Manager when necessary, representing the interests and views of Positive Care professionally and appropriately.
Whistle Blowing, Confidentiality, Company Welfare
- In line with our duty of care both to young people and to staff, bring to the attention of a Director any matter which may pose a risk to the safety or well being of a child, staff member or the company, according to our whistle blowing policy.
- Encourage “whistleblowing” in all staff, according to the whistleblowing policy, and receive reports from staff and managers as appropriate, acting upon them promptly and effectively.
- At all times maintain confidentiality in regard to the children in our care, staffing matters, financial matters, procedural matters and any other matters internal to the company.
- Take responsibility at all times for the wellbeing of the Company, putting it before personal, financial or other gain.
Any Other Duties
- Any other duties, within the competence of the post holder that may be required reasonably, from time to time.
Qualifications, Knowledge and Skills
- Management degree or equivalent.
- Professional qualification in teaching, childcare, social work, social care, youth work or psychology (clinical, educational or counselling).
- At least 3 years senior management experience in a service company employing more than 100 staff
- Experience in marketing, sales, operations management, logistics, or Human Resource Management
- At least 5 years direct experience of working in and/or managing services to vulnerable children and young people.
- Experience working in specialist services with young people under 12
- Extensive experience of working with young people and attachment disorders.
- Experience in presenting and training teams
- This post requires a high level of literacy and numeracy;
- The postholder must be a self-starter, able to direct and organise their own work and priorities. The person must have excellent communication and motivation skills.
- The postholder must, at all times, maintain a professional demeanour
- An ability to “see the big picture” at the same time as paying attention to detail