Privacy Policy

Data Protection Notice

Positive Care created our Data Protection Notice as the Controller of employees and service users personal data. This was created in order to demonstrate our firm commitment to privacy and to inform employees about the information we collect and process in connection with their employment. All employees are furnished with a copy of our Data Protection Notice and Data Retention Policy in our company handbook, upon commencement in employment. If you have any queries about this notice, please contact our Data Compliance Officer at

Our Data Protection Notice sets out an explanation of the specific information about our employees that we process, why we process this information and with whom this information is shared. Our Data Protection Notice also sets out a description of individuals rights with respect to this information. Positive Care’s Data Retention Policy and Data Protection Notice are formulated in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

The information we collect

When you make an enquiry via the Positive Care web site, we need to collect information about you to process the transaction and fulfil your enquiry. This information includes, but is not limited to, details such as your name and your contact details (email, phone, fax). When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

How we us the information

When you submit an enquiry, we use the collected information in several ways:

  • Personal identification and verification
  • To complete your enquiry
  • To allow us to contact you, if required
  • To make improvements to the Positive Care web site

In addition, if you have opted to sign up for updates and newsletters, you will occasionally receive updates from us about new services, locations, newsletters and any noteworthy changes to the website. However, you may always unsubscribe from receiving these email messages. Please see our Opting Out policy described below.

We disclose your information to third parties (such as our carers and social workers where appropriate) only for the purpose of completing your enquiry with us, providing the above services to you and for the purposes of associated administration. By submitting your personal data, you agree to the transfer, storing and processing of your data outside the EEA. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our customers; to protect the rights or properties of Positive Care, our business affiliates, our customers, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

Like most web sites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve the services of Positive Care and does not include any personally identifying information.


We may, from time to time, use “cookies” to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
“Cookies” are pieces of information that our Web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

Opting out of updated information

We at Positive Care work hard to provide our clients with the best possible care and solutions. From time to time, we will send our contacts newsletters, updates and specials. You will only receive this correspondence if you have chosen to do so and we hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by clicking on the Unsubscribe link at the bottom of each email.

How to contact us

This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of Positive Care or would like more information, please contact us on We will attempt to respond to all reasonable concerns or inquiries within three business days of receipt.